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Privacy Policy

Last Updated: 16-03-2025

Big Bash House (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website www.bigbashhouse.com (“Website”) or use our services. By accessing or using our Website, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our Website and services.

1. Scope of This Policy

This Privacy Policy applies to all visitors, customers, and users of our Website and services. It covers the information we collect both online and offline in connection with event bookings, inquiries, or any communication with Big Bash House.

2. Information We Collect

2.1 Personal Information

When you use our Website or interact with our services, we may collect the following personal information:

• Contact Information: Name, email address, phone number, and postal address.
• Booking Details: Event dates, chosen add-ons, special requests, and payment or invoice information.
• Identity Verification: Depending on the nature of your booking or legal requirements, we may request official identification documents (e.g., government-issued ID).
• Payment Information: Credit/debit card details, UPI IDs, or other payment-related data, processed through secure third-party payment gateways.

2.2 Non-Personal Information

We may also collect non-personal data for internal analytics and Website improvement, including:

• Log Information: IP address, browser type, operating system, referring URLs, and page view statistics.
• Cookies and Similar Technologies: Session cookies, persistent cookies, and tracking scripts that help us understand user behavior, remember preferences, and deliver personalized experiences. (See Section 6 for more details on Cookies.)

2.3 Information from Third Parties

We may receive additional information about you from third-party payment processors, social media platforms (if you choose to link accounts or sign up via social logins), or other service providers to enhance your user experience or verify payment details.

3. How We Use Your Information

1. To Provide Our Services: We use your personal information to process bookings, manage event details, personalize add-ons, and offer customer support.
2. Payment Processing: Your payment details are used to complete transactions, issue refunds, or manage billing inquiries.
3. Communication: We may send booking confirmations, reminders, updates, marketing emails, newsletters, or promotional offers. You can opt out of marketing communications at any time.
4. Website Improvements: Non-personal data helps us analyze user behavior, optimize site performance, and enhance the overall user experience.
5. Legal Compliance: We may use your information to comply with applicable laws, regulations, and legal procedures or to protect our rights and interests.
6. Find and prevent fraud
7. Develop new products, services, features, and functionality

Some of advertisers on our site may use cookies and web beacons. Our advertising partners are listed below. Each of our advertising partners has their own Privacy Policy for their policies on user data. For easier access, we hyperlinked to their Privacy Policies below.

• Google
• Meta

Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of Big Bash House.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Big Bash House, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that Big Bash House has no access to or control over these cookies that are used by third-party advertisers.

4. Legal Basis for Processing

In jurisdictions that require it (such as under the GDPR), we rely on the following legal bases to process your data:

• Consent: When you have provided clear, explicit consent (e.g., for marketing updates or optional data collection).
• Contractual Necessity: To fulfill our obligations and provide services related to your booking.
• Legitimate Interests: To improve and secure our Website, prevent fraud, and deliver a personalized experience.
• Compliance with Law: Where processing is necessary for legal compliance or regulatory obligations.

5. Sharing and Disclosure of Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

1. Service Providers: Trusted third parties that assist us with services such as payment processing, data analysis, email delivery, hosting, or customer support.
2. Legal and Compliance: To comply with legal obligations, respond to lawful requests from authorities, or protect the rights and safety of Big Bash House or others.
3. Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, user data may be transferred as part of the business transaction.
4. With Your Consent: For any other purpose disclosed to you at the time we collect your information, subject to your approval.

6. Cookies and Similar Technologies

6.1 What Are Cookies?

Cookies are small data files placed on your device when you visit a website. We use cookies and similar technologies (e.g., web beacons, pixel tags) to deliver a tailored user experience, remember your preferences, and help us understand how you navigate our Website.

6.2 Types of Cookies We Use

• Essential Cookies: Required for the Website’s operation (e.g., keeping you logged in during booking).
• Analytics Cookies: Help us gather information about user behavior to improve our design and content.
• Functional Cookies: Remember choices you make (e.g., language, region).
• Advertising Cookies: May be used by third parties to deliver relevant ads based on your browsing habits.

6.3 Managing Cookies

Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect site functionality.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, accounting, or reporting requirements. When we no longer need your data, we securely dispose of or anonymize it.

8. Data Security

We employ industry-standard security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. While we strive to safeguard your data, no internet-based transmission or storage system can be guaranteed entirely secure.

9. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access and Rectification: Request access to your personal data and correct inaccuracies.
• Erasure: Request deletion of your personal data, subject to certain exceptions (e.g., legal compliance).
• Withdraw Consent: Opt-out of marketing communications or revoke consent for specific processing activities.
• Data Portability: Obtain a copy of your data in a machine-readable format where applicable.
• Restrict or Object: Restrict or object to specific data processing activities.

To exercise these rights, please contact us using the details provided in Section 13.

Third Party Privacy Policies

Big Bash House’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.

CCPA Privacy Rights

• Under the CCPA, among other rights, California consumers have the right to:
• Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
• Request that a business delete any personal data about the consumer that a business has collected.
• Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.
• If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors without verifiable parental consent. If you believe a child under 18 has provided personal data, please contact us so we can remove the information.

11. International Data Transfers

If you are accessing our Website from outside India, please note that your information may be transferred to, stored, and processed in India. By using our services, you consent to such transfers. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

12. Third-Party Links and Services

Our Website may contain links to third-party websites or integrate with external services (e.g., payment gateways, social platforms). We are not responsible for the privacy practices of these third parties, and we encourage you to review their policies before sharing your information.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we do, we will revise the “Last Updated” date at the top. We encourage you to review this page for the latest information on our privacy practices.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please get in touch with us via contact form or using the following details.

• Email: hello@bigbashhouse.com
• Address: Big Bash House, Khasra, 275, Ground Floor, Westend Marg, Saidulajab, Saiyad Ul Ajaib Extension, Saket, New Delhi, Delhi 110030

By continuing to use our Website or services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

Transparency Note: We never sell your data. Third-party sharing is limited to operational needs.
Effective Date: 16-03-2025, review periodically for updates.