We’re Happy to Help!
Prefer to send us a message directly? Fill out the form below with your details and query, and one of our representatives will reach out to you promptly.
Got a question?
No problem.
At Big Bash House, we’re dedicated to making your private theater experience exceptional—from your very first inquiry to the final curtain call. Whether you have questions about our services, need assistance with a booking, or simply want to learn more about our add-ons and upcoming events, our team is here to help.
Common FAQs
What are your office hours?
We are open all days of the week from 9:00 AM to 1:00 AM (past midnight). However, our official business hours to respond to your queries remain as 10:00 AM to 6:00 PM on all working days.
How soon can I expect a response to my inquiry?
We strive to respond to all inquiries within 48 hours during business days. If your matter is urgent, please give us a call.
How do I provide feedback or report an issue?
We value your feedback! You can share your thoughts or report any issues by emailing us, using our contact form, or calling us directly. Your input helps us enhance our service.
What should I do if my inquiry is about refunds or cancellations?
For any questions regarding refunds or cancellations, please refer to our Refund Policy. If you need further clarification, feel free to contact our support team via email or WhatsApp.
About Booking Experience
How do I book a private theater?
Simply visit our website, select your preferred theater location, choose an available time slot, customize your booking with desired add-ons, and complete your payment through our secure portal. A confirmation message will be sent via email and WhatsApp.
Can I modify my booking after it’s confirmed?
Yes, modifications to your booking (such as time slot changes or add-on adjustments) are possible. Please contact our support team at least 72 hours before your scheduled event. Modifications are subject to availability and may incur additional fees.
What if my preferred time slot is unavailable?
If your desired slot is already booked, our system will display alternative available times. You may choose a different slot, or if you need assistance, our support team is here to help you find the best option.
What to do if I'm unable to create the booking?
Should you face any difficulties while booking, please reach out to us immediately via phone, WhatsApp, or email. Our dedicated support team is available to help resolve any issues and ensure your booking is processed smoothly.
What happens if I miss my booking slot?
In the case of a no-show or if you arrive late beyond the allowed grace period, the booking advance may be forfeited as outlined in our cancellation policy. Please refer to our Refund Policy for detailed information.